Zipari
Zipari offers a CX platform tailored for the health insurance industry, providing solutions for member, sales, and provider experiences with products like CRM Experience, Digital Experience, and CX Orchestration.
Services
Zipari offers a CX platform tailored specifically for the health insurance industry. Its solutions focus on enhancing member experience, sales experience, and provider collaboration. The company provides easily configurable products that integrate existing tech investments. Zipari's solutions cater to payers of all sizes and markets, delivering comprehensive end-to-end services from plan selling to member onboarding, customer service, and care gap closure.
Products
Zipari's product suite spans customer relationship management (CRM) and digital experiences, as well as CX orchestration. CRM products include the Sales Center, Service Center, and CX 360. Digital Experience offerings encompass the Member Portal, Mobile App, Service Bot, Broker Portal, Shopping Portal, Employer Portal, and Provider Portal. CX Orchestration features the CX Engagement Hub, Recommendation Assistant, and Service Bot. Each product is designed to enhance different aspects of health plan operations and customer interactions.
CX 360
Zipari's CX 360 product provides comprehensive, holistic views of consumer interactions and advanced data tracking. It includes specific offerings such as Member CX 360, Broker CX 360, Employer CX 360, and Provider CX 360. This product enables health insurers to monitor and analyze customer data effectively, driving actionable insights across all user touchpoints.
Digital Experience Solutions
Zipari’s Digital Experience solutions include the Member Portal, Mobile App, Service Bot, Broker Portal, Shopping Portal, Employer Portal, and Provider Portal. The Member Portal and Mobile App facilitate member self-service anytime, anywhere. The Broker Portal assists brokers in efficiently selling and upselling plans. The Employer Portal supports eligibility management, renewals, and benefits administration. The Shopping Portal enables customers to easily compare and enroll in plans.
Recognition and Certifications
Zipari has achieved significant milestones, including the HITRUST (i1) Certification for data protection and cybersecurity threat mitigation. The company was recognized as a Great Place to Work in 2020 and was listed among the Best Companies for Women to Advance in 2020 by Parity.org. Additionally, Built in NYC named Zipari one of the Best Places to Work in 2021 for midsize companies.