ZOKO
ZOKO is a B2B company specializing in WhatsApp business solutions, offering tools like a WhatsApp plugin for Shopify and workflow automation with FlowHippo. Based in Bengaluru and Dubai, ZOKO targets global merchants using WhatsApp for business.
Overview of ZOKO
ZOKO is a B2B company operating in the retail sub-industry. It launched on February 28, 2021, and was part of the Y Combinator W21 batch. With offices in Bengaluru, India, and Dubai, United Arab Emirates, and a remote team presence, ZOKO aims to support merchants worldwide leveraging WhatsApp for sales, marketing, and customer support.
Services
ZOKO offers a WhatsApp plugin for Shopify that supports sales, marketing, and customer support on WhatsApp. The services include a WhatsApp catalog feature that syncs with a website’s catalog for in-app sales and a QR Code Generator. The FlowHippo tool allows for drag-and-drop workflow automation within WhatsApp. ZOKO targets the 100 million merchants worldwide already using WhatsApp for business.
Blog and Resources
ZOKO’s website features a blog with articles on various topics, including ChatGPT, Zoko alternatives, sales and marketing strategies, and insights on using Shopify. They also offer a newsletter subscription that provides curated articles and industry news. Case studies are available showcasing successful use cases of their services.
Key Features
ZOKO emphasizes key features such as the WhatsApp catalog for direct sales within the app, WhatsApp broadcasts that are claimed to be 500% more effective than email, and FlowHippo, a workflow automation tool for WhatsApp. Their services are designed to support the ecommerce market on WhatsApp, which is estimated to be over $50B per year.
Legal and Policy Information
ZOKO provides comprehensive legal documents including Terms & Conditions, Privacy Policy, and Refund Policies, effective from August 23, 2020. These documents outline purchase terms, terms of use, service level agreements, and highlight the importance of user and customer privacy.
